Consumer

Need to know

Your options for cellphone service

Need to know

The cellphone contract: Before you sign

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Negotiating with a cellphone provider

Need to know

Prepaid cellphone service: Your rights

Need to know

Buying a used cellphone

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Problem with a new cellphone

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Cancelling a phone contract

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Switching phone providers

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If your phone is lost or stolen

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Disputing a phone bill

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Stop unwanted calls

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Making a contract

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How to write a legal contract

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Signing a contract

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Cancelling or breaking a contract

Need to know

Statements limiting responsibility (aka waivers)

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Booking a holiday

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Flight rights

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Cancelling a holiday

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Problem with a holiday

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The basics of making a purchase

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Warranties and guarantees

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Online shopping

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Fitness centres, yoga studios and other “continuing services contracts”

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If you change your mind

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If there is a problem with a purchase

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Charity and sales scams

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Loan and credit scams

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Online and computer scams

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Prize and contest scams

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Romance and relationship scams

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Work and business scams

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Identity theft

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If you've been scammed

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Hiring someone to perform a service

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Hiring someone who comes to your door

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If you're not happy with a service

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Template for basic contract

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Template letter to cancel contract for late delivery

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Template letter to cancel contract for poor work

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Template letter to cancel contract for a breach

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Template letter to complain about faulty goods

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Template letter to complain about poor quality work

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Template letter to dispute a phone bill