Negotiating your cellphone contract

What are my rights?

On the phone, the agent for the cellphone provider promised me a discount. Is that binding on the provider?
  • Yes
  • No

Getting a cellphone can be complicated. Smartphone or something more basic? Two-year contract or pay-as-you-go? Individual or shared plan? With so many options and new words to learn, it can be hard to navigate. Here, we guide you through how to negotiate your cellphone contract with a service provider — the company that provides the voice, text, and data service for your phone.  

What you should know

Tips for the negotiation 

Common questions

Who can help

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in July 2021
  • Time to read: 6 minutes

Reviewed for legal accuracy by

People's team, People's Law School

People's team

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