What are my rights?
On the phone, the agent for the cellphone provider promised me a discount. Is that binding on the provider?
Getting a cellphone can be complicated. Smartphone or something more basic? Two-year contract or pay-as-you-go? Individual or shared plan? With so many options and new words to learn, it can be hard to navigate. Here, we guide you through how to negotiate your cellphone contract with a service provider — the company that provides the voice, text, and data service for your phone.
What you should know
The provider must communicate clearly and accurately
The provider must honour commitments made by its employees
The provider can’t mislead you or use other unfair practices
You don’t have to sign a piece of paper to have a contract
Tips for the negotiation
Step 0. Know your rights
Step 1. Ask the right questions
Step 2. Be wary of extended warranties
Step 3. Document everything
Step 4. Read everything the provider gives you
Step 5. Remember, you can cancel within 15 days
My 15-year-old son signed a cellphone contract without my knowing. Is the contract valid?
What can I do with my old cellphone?
Who can help