Problem with a cellphone

What are my rights?

My cellphone contract has a different data plan than what I agreed to over the phone. Can I cancel?
  • Yes
  • No

Perhaps your new cellphone doesn’t work as expected. Or maybe your new phone plan isn’t what was promised. The Wireless Code, Canada’s main set of rules for cellphone service providers, offers some protections. Here are steps you can take when you have a problem with a cellphone. 

What you should know

Work out the problem

Common questions

Who can help

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in July 2021
  • Time to read: 7 minutes

Reviewed for legal accuracy by

People's team, People's Law School

People's team

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