Disputing a phone bill

What are my rights?

My phone bill included $500 in data roaming charges while I was travelling overseas. Can they do that?
  • Yes
  • No

The shock of a phone bill much larger than you expected can be stressful. If you’ve received an incorrect or unusually high phone bill, here are steps to dispute it.

What you should know

Work out the problem

Common questions

Who can help

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in July 2019
  • Time to read: 8 minutes

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Options for legal help

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