Template letter to complain about faulty goods

Use this letter template to complain about something you purchased from a business being faulty or damaged. For more on this topic, see our guidance on if there is a problem with a purchase. This letter template is available as a document you can download. You can modify it to suit your situation.

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in August 2019
  • Time to read: 2 minutes

Reviewed for legal accuracy by

Mona Muker, BC Employment Standards Tribunal

Mona Muker

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We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.