What are my rights?
A scammer got my credit card number and charged $500 to my card. Will I have to pay the $500?
If you think you may be a victim of a scam or fraud, there are some key steps you should take immediately. These will reduce your risk of losing more money, protect your personal information, and help you avoid being scammed again.
What you should know
If someone has used your credit card
If you’ve been tricked into signing a contract or buying a product or service
If your identity has been stolen
Work out the problem
Step 1. Stop communicating with the scammer
Step 2. Gather any information you have
Step 3. If a credit card or bank account is involved, notify your financial institutions
Step 4. If any identification is missing, cancel it
Step 5. If any mail is missing, contact Canada Post
Step 6. Protect your devices
Step 7. Report the incident to the police
Step 9. Report the incident to consumer agencies
Step 10. Consider legal action
Who can help