What are my rights?
If I sign a contract with someone who is selling door-to-door, can I cancel?
When you hire someone who comes to your door, special protections apply. For example, the contract must include certain information and you have special cancellation rights. Learn about your rights for door-to-door and other direct sales contracts.
What you should know
Special rules apply
The contract must include certain information
The service provider must give you a copy of the contract
The down payment can’t be over a certain amount
You have a 10-day cooling-off period
You can cancel the contract if it doesn’t include the required information
You can cancel the contract if the work is not done on time
Work out the problem
Step 1. Notify the service provider you want to cancel the contract
Step 2. Wait 15 days
Step 3. Make a complaint to Consumer Protection BC
Step 1. Don’t make decisions at your front door
Step 2. Resist high pressure sales tactics
Step 3. Research the service provider
Step 4. Read the contract and make sure it’s complete
Who can help