Online shopping

What are my rights?

If I buy something online and it doesn't ship on time, after how many days am I entitled to cancel the order?
  • 5 days
  • 15 days
  • 30 days

When you buy something online, you’re entering into a contract. On top of the rights you have when making any contract or making any purchase, you have additional rights when shopping online. 

What you should know

Work out the problem

Prevent problems

Who can help

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in January 2020
  • Time to read: 6 minutes

Also on this topic

Still not sure what to do?

If you're looking for advice specific to your situation, there are options for free or low-cost help.

Options for legal help

We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.