Your bank account: How to deal with problems

Myth or fact?

If you submit a complaint to your bank, they must have a process in place for handling it.
  • Myth
  • Fact

Most of us open a bank account at some point in our lives. Learn the rights (and responsibilities) that come with having a bank account, practical tips to protect yourself, and how to work out problems. 

What you should know

Protect yourself

Work out problems

Who can help

  • This information applies to British Columbia, Canada
  • Reviewed for legal accuracy in January 2021
  • Time to read: 10 minutes

Reviewed for legal accuracy by

Wendy Andersen, Digby Leigh & Co. and Robert Rogers, Hamilton Duncan

Wendy Andersen
Robert Rogers

Also on this topic

Still not sure what to do?

If you're looking for advice specific to your situation, there are options for free or low-cost help.

Options for legal help

We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.