Use this letter template to complain to a private seller if a used car you bought has a problem. It should help the seller understand your point of view and their legal obligation to sort out the problem. For important context on your rights and options, see our guidance on if there is a problem with a used car. Then, we can walk you through building your letter, or you can download the letter template. Either way, you can modify our suggested wording to suit your situation.
Template letter to complain about used car (private sale)
Also on this topic
Q&A
- The car I bought from a private seller broke down the first time I drove it. What are my rights?
- I bought a used car from a dealership. Within two months it needed multiple repairs. Should the dealer have to pay for these repairs?
- The used car was described as "fully serviced." I had problems right away and my mechanic now says it's unsafe. What are my rights?
- I took my car in for specific repairs. The garage did additional work, and it cost three times what I expected. Is there anything I can do?
Still not sure what to do?
If you're looking for advice specific to your situation, there are options for free or low-cost help.
Options for legal help
We are grateful to work on the unceded traditional territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, whose Peoples continue to live on and care for these lands.