If members can’t resolve an issue on their own, the co-op rules might spell out the next step. It could be mediation or arbitration.
Mediation involves trying to reach a compromise. This is done with the help of a neutral, third party. Check out our page on mediation for more information.
Arbitration is a bit more formal (although still less formal than court). Here a third party is appointed to act as a kind of judge. They hear evidence from both sides and make a decision. That decision is typically final, with no right to appeal.
Some disputes are beyond mediation or arbitration. If a member is very behind on their monthly housing charge, for example, the board may proceed with eviction. Learn more on that process below in the “Take action” sections.