Making a human rights complaint

There are two main human rights laws that help protect people from discrimination. 

The BC Human Rights Code covers most instances of discrimination in the province.

But the Canadian Human Rights Act, a federal law, applies in some situations. For example, it applies if you’re dealing with the federal government or a company regulated by the federal government (like an airline or a cellphone provider).

Here is guidance on which human rights law applies, depending on the situation.

“At first, I was reluctant to make a human rights complaint. I didn't want to relive the trauma of what had happened. I worried I wouldn't be taken seriously, given my experiences as a racialized person. I decided to reach out to a local agency for help. I’m so glad I did. They helped me draft my complaint, and boosted my confidence in the process.”

– L.T., Coquitlam, BC

Discrimination is when someone is treated badly or unfairly because of certain parts of their identity, such as race or sex. The law calls these protected characteristics.

Under BC’s Human Rights Code, the protected characteristics include:

• your race, colour, ancestry, or where you’re from

• your Indigenous identity

• your sex, sexual orientation, or gender identity or expression

• your age

• any physical or mental disability

• your marital status

• your family status (for example, if you have kids)

• your religion 

BC law protects you from discrimination in four main areas of everyday life: work, housing, accessing a service (like restaurants, gyms, hospitals, and schools), and publications (like an article or flyer). For a closer look at what can amount to discrimination, see our discrimination primer.

If you think you’ve been discriminated against under BC law, and you want to do something about it, one of your options is to make a complaint to the BC Human Rights Tribunal. We walk you through the steps below.

Under BC law, there’s a one-year time limit to file a complaint with the BC Human Rights Tribunal. 

If the conduct you’re complaining about happened in the year before you filed, you’ve met the deadline. For example, say you experience an incident of discrimination on June 4, 2022. If you file a complaint on or before June 4, 2023, you’ve met the deadline.

If there’s a long-term pattern of discrimination

Sometimes, an incident may be part of a long-term pattern of discrimination. The law calls this a continuing contravention. For example, say you experience an incident of discrimination on July 6, 2022. Similar or related conduct happened in April and October of 2021. As long as you file within one year of the last incident, you’ve met the deadline. In this example, assuming there were no further incidents of discrimination, you would have until July 6, 2023 to file. 

The time limit can be extended in limited circumstances

If you file your complaint after the time limit expires, the tribunal may still accept it if two conditions are met. You need to show that:

• accepting your complaint is in the public interest, and

• no one would be substantially harmed by the delay.

See the tribunal’s website for more on the time limit to file a complaint.

You might be afraid that you’ll face backlash for filing a complaint. Especially if your complaint is against someone in a position of power, like an employer or landlord.

When you file a human rights complaint, the law helps protect you from retaliation. It says no one can treat you poorly because you:

• make (or might make) a complaint

• are named (or might be named) in a complaint

• give evidence or help (or might do so) in a complaint 

• take part (or might take part) in an inquiry

What retaliation might look like

What retaliation looks like depends on the context. Here are some examples:

• your landlord evicts you because you make a human rights complaint against them

• your manager suspends you because they think you intend to give evidence against them in a human rights hearing

• the head of a rec sports league kicks you out of the league because you’re named in a human rights complaint

To show retaliation

To establish retaliation, you need to show three things:

1. You were treated badly. Examples include being fired, expelled, intimidated, or penalized, or being denied a benefit or a right.

2. The person you accuse of retaliation knew about your involvement in a human rights complaint (or potential involvement).

3. The bad treatment is because of your involvement in the complaint.

The tribunal has more on retaliation.

If you prove you’ve been discriminated against, the BC Human Rights Tribunal can make an order to compensate you. They can also order other remedies. For example, they can order the person who discriminated to stop the discrimination and not do it again.

Compensation for injury to dignity

One of the remedies you can ask for is a payment for the harm you suffered. The law calls this compensation for injury to dignity, feelings, and self-respect. 

The tribunal considers several factors in deciding on the amount to award:

• the nature of the discrimination (how bad it was and how long it went on for)

• the impact the discrimination had on you

• your level of vulnerability (for example, due to your age or life circumstances)

The tribunal will also look at how much compensation was ordered in similar cases. 

At the modest end of the spectrum are cases where the nature and impact of the discrimination are less serious. Here’s an example where the complainants were awarded $1,000 each for a racial comment made by a café owner in refusing to serve them any longer. 

At the other end of the spectrum are cases involving a highly vulnerable complainant where the impact of the discrimination is severe. Here’s an example where the complainant was awarded $35,000 for a strata’s failure to accommodate her physical disability. The complainant was essentially a prisoner in her own home for years.

The tribunal has more on compensation for injury to dignity. 

Other remedies you can ask for

If you prove you’ve been discriminated against, the tribunal can award other remedies. These include: 

• ordering the person who discriminated against you to stop the discrimination and not do it again

• ordering the person who discriminated to take action or adopt a program to fix the discrimination

• ordering that you get what you were denied by the discrimination (for example, that you get your job back)

• awarding you any wages or work benefits you lost  

The BC Human Rights Clinic has more on the remedies available. 

First, it’s a good idea to get your thoughts together. Try to identify exactly what the problem is. If it’s not clear, try writing it down. Summarize the problem in a short paragraph or a few bullet points. Make sure to capture:

• what happened

• when it happened

• who was responsible

• who else is involved (for example, who can back up your story)

• what you’ve lost or how you’ve been affected 

Also, think about what you want. Often, it’s easy to assume that a money award will make you feel “whole.” But maybe an order for the discrimination to stop is what you need. Or maybe an apology and a promise from the other person to never do it again would be enough. 

Once you have a solid grasp of what the problem is and what you’re after, you’ll be in a better position to move forward. 

To show you were discriminated against, you need to show three elements:

1. You have a personal characteristic protected from discrimination.

2. You were treated in a way that had a negative impact on you.

3. The protected characteristic was a factor in the way you were treated. (The protected characteristic doesn’t need to be the only or most important factor. It just needs to be a partial factor.)

It’s enough if you show the facts support a “reasonable inference” of discrimination. For example, if a hotel manager cancels your reservation after learning you follow a certain religion, this can support an inference that your religion was a factor in the decision. 

In BC, a discrimination claim is made to the BC Human Rights Tribunal. You must fill out and submit a complaint form. Select one that applies to your situation. You can fill the form out online, or print out a paper copy.

You have one year from the time the conduct occurred to file a complaint. In very limited circumstances, the time limit may be extended (see above, under what you should know). 

The tribunal will review your complaint and decide whether to accept or reject it. The tribunal may also defer your complaint if it could be dealt with in another way — for example, through a grievance your union has filed on your behalf. 

Once you’ve submitted your complaint, you can try to reach a settlement. This involves you and the other party agreeing on how to solve the problem. A settlement ends the complaint process. Here are tips on how to prepare for settlement talks. There are sample settlement agreements you can use.

The tribunal offers settlement services as well. You have the option of attending a settlement meeting (or mediation). You and the other party attend, along with a tribunal mediator who helps you come to an agreement. The meeting may be in person or by phone.

If you’re able to reach an agreement, your complaint is withdrawn. If you aren’t able to agree, you can move to the next step.

If you don’t settle the complaint with the other party, the tribunal will schedule a hearing. A hearing involves a lot of preparation. You’ll need to:

• prepare your story

• make a list of your witnesses and prepare them

• prepare your documents

• decide if you need expert evidence

The tribunal’s website offers guidance on preparing for a hearing.

As part of preparing, you have to exchange certain documents with the other party. You have to disclose all of the documents relevant to your complaint. The other party will receive a copy of these documents. They’ll also give you the documents they have that are relevant. 

At the hearing, you’ll have to prove your case. You and the other party will present evidence to support your position. The tribunal explains what happens at a hearing.

If you’re successful, the tribunal will order a solution (also called a remedy). The other party will be ordered to stop discriminating. They may be told to give you something you were denied — like the chance to compete for a job without discrimination. The tribunal may order them to pay you compensation, as described above under what you should know.

If you aren’t successful, your complaint will be dismissed. In rare circumstances, you can ask the tribunal to reconsider its decision.

If you prove you’ve been discriminated against, the BC Human Rights Tribunal can order the other party to compensate you. The compensation can be to make up for the harm you suffered — as much as money can. This is called compensation for injury to dignity, feelings, and self-respect. As well, the tribunal can order that you be reimbursed for expenses you incurred or wages or benefits you were denied. 

For details, see above under what you should know.

No, you don’t need the permission of the BC Human Rights Tribunal to file a complaint.

Yes. Certain proceedings, like a labour arbitration, can resolve human rights complaints. But an employment standards complaint can’t. That means filing an employment standards complaint doesn’t affect your right to file a complaint with the BC Human Rights Tribunal.