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Information this contributor has reviewed

Options for Dealing with a Problem with Your Neighbour

Learn steps you can take if you have a problem with your neighbour.

“My upstairs neighbour regularly sang karaoke late into the evening. I tried earplugs but still couldn't sleep. I invited my neighbour over for a coffee. I explained how the noise was affecting me, and how I had to get up early for work. I played a recording of their karaoke. My neighbour said they had no idea how loud it was. They were very apologetic. They now only do karaoke earlier in the evening — and more quietly. I’m glad we talked. I’m finally able to get some sleep, and we’re still on good terms.”

– Edwin, Victoria, BC

If you have a problem with your neighbour, there are steps you can take. Your best course of action will depend on several factors. These include the nature of the problem, what your relationship with your neighbour is like, and how successful you think a particular step might be. You don’t have to go through these options in order. You can start with any of them.

Option 1. Consider self-help steps

If something has come between you and your neighbour, consider whether any self-help steps you can take might ease the problem. For example, to deal with an overhanging tree, you can follow the self-help rule and cut the overhanging branches back to your neighbour's property line. Or if you have a noise problem, you might try wearing earplugs or noise-cancelling headphones.

Option 2. Talk with your neighbour

It's almost always a good idea to try talking with your neighbour about your concerns. They may not be aware there’s an issue or how frustrated you are about it — whether it’s a noise complaint, second-hand smoke, a fence in disrepair,  or some other problem. Talking with your neighbour calmly and respectfully can often resolve the matter quickly.

That said, raising a problem directly with your neighbour may not be easy. To help you get ready for the conversation, we offer tips for talking with your neighbour and a template for preparing for the talk.

Option 3. Document the problem

If talking with your neighbour doesn’t work (or isn’t possible) and the problem is still bothering you, gather evidence. For example, you can:

  • take photos or make videos to document the problem
  • keep a dated journal or log of incidents and conversations with your neighbour
  • consult an expert who can provide backup that there's a problem (for example, you might hire an arborist to document a high-risk tree, or visit a doctor to confirm that second-hand smoke is affecting your health)
  • ask a friend or family member to come over and make notes of their observations
  • do some research into any local bylaws that are in play (for example, a neighbour's fence might not meet the requirements of your community's fence bylaw)

To keep organized, try to keep all your evidence in one place, like in a file folder or on your phone or computer. 

Option 4. Write a letter to your neighbour

Once you’ve gathered evidence documenting the problem, write a letter to your neighbour setting out your concerns. We offer a short template letter to help get you started. We also have a more detailed template letter you can fill out and give to your neighbour. Though these letters are about noise complaints, each letter can be adapted to your specific neighbour problem. 

Option 5. Try a dispute resolution service

If you’re unable to resolve the matter directly with your neighbour, consider mediation. This involves you and your neighbour meeting with a neutral third party (a mediator) who’ll work to help you reach an agreement. Mediation is quicker and much less expensive than taking legal action. And it can help preserve a good neighbourly relationship. 

We offer a template letter you can fill out and give to your neighbour to suggest mediation.

On the Mediate BC website, you can search for a mediator based on the community you live in and the type of problem you have. Selecting “Community” under Practice Areas can help narrow your search. 

You can also look into whether your municipality has a local community mediation program. For example, there is the Burnaby Mediation Centre and the North Vancouver Community Mediation Services Society.

Option 6. Make a complaint to your local municipality

If the problem with your neighbour continues, you might contact your municipality. Depending on the type of problem, there may be a local bylaw in play. There are bylaws, for example, relating to fences, trees, noise, and other neighbour issues. If there is a relevant bylaw, you can file a complaint with your municipality. The municipality can investigate and has the authority to give fines.

To contact your municipality, you can call 311 or visit their website. Here is contact information for municipalities across the province.

Option 7. Take legal action

If none of the options above have resolved the problem, it may be time to consider legal action. If you’d told your neighbour about the problem but it continues to disturb your peace and quiet, you can start a legal action, for example, in nuisance

Taking legal action (especially court action) can be a long, expensive, and stressful process. There’s no guarantee you’ll win. For example, a court or tribunal may decide there isn’t enough evidence to support your claim.

If your claim is for less than $5,000, you can bring it to the Civil Resolution Tribunal. This online system encourages a collaborative approach to resolving disputes.

If your claim is for less than $35,000, you can bring a legal action in Small Claims Court. This is faster and less complicated than suing in the British Columbia Supreme Court. 

Taking legal action against a neighbour will almost certainly strain your relationship — no small matter since you’re living next to one another. Think of it, therefore, as a last resort. 

Coronavirus: Your Legal Questions Answered

Guidance for British Columbians during the pandemic. Updated regularly.

Guidance for British Columbians during the pandemic 

The coronavirus outbreak has dramatically impacted much about our lives in a short time. We’re here to help with answers to common legal questions on work, homemoney, consumer, wills, estates & planningbusiness, and courts & legal services

Updated January 11th at 12 noon PT. We're updating this page regularly as developments unfold.

Latest public health orders

Things seemed to be getting back to normal(ish). But now the second wave has hit. There's a new government 'order' or 'guideline' every time I turn around. I feel confused about what's truly required and what's just recommended."

– Hugo, Vancouver

How many people are allowed in my house right now?

The latest public health order extended province-wide restrictions on social gatherings. Until February 5th, hosting social gatherings of any size is restricted to your core bubble. But if your child lives away from home and is returning home from school or university, that’s OK.

What is a “core bubble”?

This definition has changed throughout the pandemic. 

Right now, your core bubble is your immediate household, being the people you live with (including roommates). It can also include one or two co-parent(s) who don’t live in your home.

If you live on your own, your core bubble can include up to two people you see regularly.

Can I hang out with people outside my home?

You can take a walk with people beyond your core bubble, so long as you can maintain a safe, two-metre distance, and so long as it doesn’t turn into a group of people meeting outside.

Parents can still carpool kids to and from school and grandparents can provide child care. These are not considered social gatherings.

What’s the latest with restaurants and pubs?

We’ve heard a lot of people are confused about this. 

The latest order limiting social gatherings until February 5th applies in restaurants as well. You can only dine out or go to the bar with your core bubble. Even if the restaurant has a patio. And you now have to wear a mask as you enter the restaurant and if you get up from your table.

Restaurants have also been reminded to follow COVID safety protocols. Restaurants can’t give out a fine if they suspect you’re dining with people beyond your immediate household. But restaurants may get more vigilant about following provincial health orders, or they risk getting fined or shut down. Fines can run up to $2,000 per offence for businesses that don’t comply.

Otherwise, the BC government’s summary of the latest COVID rules includes the current situation for restaurants, pubs, and nightclubs. A public health order issued on October 9 shut down nightclubs. Restaurants and pubs can remain open, but must stop serving liquor by 10 pm. Their guests can dine in groups of up to six people (all of whom must be part of one core bubble; see more on that above) and must be two metres from other tables and groups. There are various other restrictions, including on the volume of music or TVs and no table hopping or dancing.

(You can still dance at home at any time 💃.)

Can my gym or fitness class stay open? What about sports and outdoor activities?

Until February 5th, businesses and rec centers must suspend holding most indoor and outdoor group physical activities. Gyms and recreation facilities that offer individual workouts and personal training sessions can remain open as long as they have and follow a COVID safety plan. So you may have to book a spot in advance. Check with your gym. 

Low intensity group exercises (think: hatha yoga, tai chi) may resume following proper safety protocols.

Also, indoor and outdoor adult sports are mostly suspended. Two people may engage in indoor sports with one another, and four people may engage in outdoor sports with one another. In both cases, participants must maintain a distance of 3 metres from one another unless everyone lives in the same home.

You’re encouraged to avoid non-essential travel. So, for example, if you live in East Van and want to go skiing, Dr. Henry would encourage you to go to the North Shore and not Whistler.

What about my kids' activities?

Youth sports (up to 21 years old) are generally only allowed for practices and drills. Extracurricular activities and programs can continue to operate with a COVID safety plan in place and must be supervised by an adult.

Performances, recitals and demonstrations are not allowed. 

Non-essential travel (for example, travelling from Vancouver to Burnaby for your kid’s soccer practice) is discouraged, but it’s not an order.

Can I go to my place of worship?

Religious in-person gatherings and worship services are suspended until February 5th. You can still visit your place of worship for individual activities such as contemplation or personal prayer.

Funerals, weddings and baptisms may proceed with a limited number of people and a COVID-19 safety plan in place. A maximum of 10 people can attend, including the officiant. Receptions associated with funerals, weddings or baptisms are not allowed, at any location, whether indoors or outdoors.

Can I travel?

There is no order restricting travel within BC. But there is strong guidance from public health authorities that until February 5th, all non-essential travel should be avoided. This includes travel into and out of BC, and travel between regions of the province.

What’s essential? It includes regular travel for work within your region, and travel for things like medical appointments. It doesn't include travel for a vacation, or travel to visit friends or family. See the province's website for more guidance.

Do I have to wear a mask at work?

On the one hand, WorkSafeBC advises that employers should only consider using masks as an additional control measure if physical distancing is not possible and workers are in close, prolonged contact with others. On the other hand, the latest public health order continues to require masks to be worn in all public indoor settings, and common spaces at workplaces, like hallways, break rooms and kitchens.

So do you have to wear a mask all the time? The full answer will partly depend on your context. If you work outdoors at a safe distance from others, a mask might not be mandatory. But if you work indoors on a busy shop floor, a mask may be realistic. If you work indoors in retail, where you’re exposed to the public, a mask may be required under your workplace’s COVID safety plan. Employers have a legal duty to keep their workers safe, and will also want to ensure the public is confident in their approach to handling the virus (otherwise, they’d lose customers). Employers also have to do a daily symptom check.

That all said, if you have a medical condition that means you can’t wear a mask, your employer may have a duty to accommodate your needs. The BC Human Rights Commissioner has guidance on this point.

Since November 19th, masks are considered the norm. But they might not be required everywhere at your workplace. It’s about striking a balance, informed by what we know about the virus. If you’re concerned about your employer requiring masks, talk to them about it. Learn their concerns with an open mind to see if it’s a compromise you’re willing to make.

Can I enter a store or business without wearing a mask?

Everyone must wear a mask in an indoor public space or retail store. You can get a $230 fine if you refuse.

People are exempt if they are unable to wear a mask because of a health condition or a physical or mental impairment. Also exempt are those who cannot put on or take off a mask themselves.

Some establishments will provide masks upon entry, others won’t. You’re best off taking a mask with you when you leave home if you’re planning on going shopping.

If you have underlying health issues and can't wear a mask, inform the store clerk and see if you can reach a compromise. But recognize this may be difficult, depending on the size and type of store.

Do I have to wear a mask in common areas of my apartment or condo?

Strictly speaking, no. Currently, the mask mandate order is only a strong recommendation for indoor shared living spaces, like elevators or hallways. Your strata or building may have enacted their own temporary rules on this, however.

Does my child have to wear a mask at school?

The BC Centre for Disease Control has released guidance for K-12 (brace yourself, it’s a dense read). To summarize — the government doesn’t require kids to wear masks at school. It encourages proper physical distancing instead, and that schools have masks on hand in situations where students become ill.

There are situations where the BCCDC says “masks may be useful.” For example, for middle and secondary students on a school bus. Or for middle and secondary students in common areas when students are outside of their cohort (more on what a cohort is here, on page 9) and physical distancing cannot be practiced.

Elementary school students are not recommended to wear masks at any time, given masks make it more likely they’ll touch their face and eyes and take it off. 

Keep in mind: these are guidelines. Your school may still require that students wear masks. If that’s the case, you can try to speak with a school administrator to understand the school’s rationale: Is it impossible to physically distance? Is it impractical for students to be placed, both during and out of the classroom, in manageable cohorts? 

We know people want the best for their kids, but keeping an open mind at this time is important — schools have had to adapt very quickly here. 

For more details on measures taken at schools, check out the CDC’s FAQ (their search function is excellent!).

Am I entitled to know if there’s been a COVID-19 exposure at my child’s school?

Yes. Your public health authority will post information on their website if they find that a staff member or student at your child’s school has been exposed to COVID-19. They’ll post the name of the school, the date, and the type of notification (whether an outbreak, cluster, or single exposure). 

Your child’s school may also send a letter to you and the school community about the possible exposure. For privacy reasons, you won’t be given the name of the person in the school who tested positive. Nor is information given about whether they are a student or staff member.

Note that Fraser Health has recently updated its protocol for exposure notifications. Check out this news article for the skinny.

Your public health authority will contact you directly if your child is identified as a positive COVID case or as a close contact of someone who tested positive. In that case, they’ll give you information about the next steps you can take. This includes self-isolating or monitoring for symptoms.

The BC Centre for Disease Control has general information about school exposures. To find out more in your area, take a look at your regional health authority’s website:

What happens if I don’t follow the public health orders?

During a public health emergency, BC’s provincial health office can make orders as needed to protect the health and safety of the public. Everyone has to follow them. 

If you don’t follow the orders, you could be fined between $200 and $2,300 under BC’s laws. For example, you could get a $230 fine if you refuse to wear a mask in an indoor public setting or don’t follow the direction of an enforcement officer (to leave a gathering, for instance). On the other end, anyone who organizes or hosts large, unsafe gatherings can be fined $2,300 ($2,000 fine plus $300 victim surcharge levy). 

If you’re fined, you have 30 days to either pay or dispute the ticket. (Information about how to do this is on the ticket itself.) If you agree with the ticket, or if you’re found guilty, you’ll have to pay the ticket amount. If you don’t, the government can send the debt to a collection agency for enforcement.


After being laid off when the pandemic hit, I’ve been called back to work. As much as it’ll be great to get a full pay cheque again, I’m worried. My boss hasn’t been taking COVID-19 very seriously. It doesn’t feel like my workplace will be safe. What can I do?"

– Joseph, Victoria

Can I refuse to work during the pandemic?

There are certain situations where that’s a definite yes. Examples would be if you have COVID-19-like symptoms, have been told to isolate by public health authorities, or have arrived from outside of Canada in the last 14 days. WorkSafeBC outlines situations where workers should not go to work.

More generally, workers have the right to refuse work if they believe it presents an undue hazard. WorkSafeBC explains what amounts to an undue hazard. It’s an “unwarranted, inappropriate, excessive, or disproportionate” hazard. For COVID-19, an undue hazard is one where a worker’s job role places them at increased risk of exposure and adequate controls are not in place to protect them from that exposure.

In these circumstances, WorkSafeBC advises to follow these steps within your workplace to resolve the issue. The first step is reporting the unsafe condition to your employer. The employer must investigate the matter and fix it if possible. If the matter is not resolved, you and your employer must contact WorkSafeBC. A prevention officer will investigate and take steps to find a workable solution.

I’ve heard workplaces must have a COVID-19 safety plan. What is that?

Every employer in BC is required to have a COVID-19 safety plan. The plan must assess the risk of exposure at the workplace and spell out measures to keep workers safe. For example, the plan may involve limiting the number of workers on site, to ensure physical distancing guidelines are respected. WorkSafeBC explains what the COVID-19 safety plan must cover, and has a template employers can use to create their plan.

By order of the provincial health officer, the COVID-19 safety plan must be posted at the workplace and on the organization’s website.

Can my employer just tell me not to come in?

They can. In some cases, they may ask you to work from home, which they can do to protect the safety of the workplace as a whole. Otherwise, if they're no longer paying you (or paying you significantly less), this would be considered a lay off.

But, will I get paid?

If you’re laid off, your employer owes you any wages you’ve earned that they haven’t yet paid. They also owe you severance pay — unless it’s a valid “temporary layoff” (check out our question below about this type of layoff). The amount of severance can vary. It depends on how long you worked for them, what’s in your employment contract, and other factors. Take a look at our information on severance pay.

This is a trying time for both workers and employers. If you like your job, try to keep communication lines open with your manager through the crisis to understand when you may be able to come back. 

Am I eligible for financial aid?

Due to the pandemic, the federal government has expanded the employment insurance program to help more workers. The requirements have been relaxed, so you need fewer hours to qualify. As well, those who qualify are entitled to a higher minimum rate of benefits ($500 per week for regular EI benefits). The federal government’s website explains the changes.

Early in the pandemic, the federal government also introduced the Canada emergency response benefit (CERB) to help workers affected by the crisis. The government phased out that benefit in September 2020 and replaced it with a package of “recovery benefits.” The Canada recovery benefit is a $1,000 payment every two weeks, for up to 26 weeks. It’s available to those whose work has been affected by the coronavirus pandemic and who aren’t eligible for EI (for example, self-employed workers).

There are other recovery benefits available to those who are sick or in self-isolation, and those who can’t work because they’re caring for someone affected by the pandemic. Visit the federal government’s website for more on the recovery benefits.

As well, check out our updated guidance on figuring out which benefits you’re eligible for.

How do I apply for benefits for workers?

If you were receiving the Canada emergency response benefit (CERB), you can apply for employment insurance after you get your last CERB payment. If you applied for CERB through Service Canada, you don’t need to apply for EI (with a few exceptions). Continue completing your reports, and Service Canada will start an EI claim for you if you’re eligible. 

If you applied for CERB through the Canada Revenue Agency, you won’t automatically transition to EI. You need to apply through Service Canada

For those whose work has been affected by the pandemic and who aren’t eligible for EI, there are three new recovery benefits available. Each has its own application portal, which you can find on the federal government’s website.

I was told my layoff was just “temporary.” What does this mean?

A temporary layoff is a specific type of layoff where employers don’t have to pay severance. But employers can’t do this unless at least one of these three things applies: you’re in an industry where layoffs are standard practice (for example, forestry), you agree to the layoff, or it’s in your employment contract. The pandemic, on its own, does not give your employer a legal right to lay you off temporarily.

If none of the reasons above apply, then you have a right to receive severance pay. The amount depends on how long you worked for them, what’s in your contract, and other factors.

If they’re allowed, temporary layoffs still can’t last forever (they call ‘em temporary for good reason). Generally, it’s a maximum of 13 weeks. If your employer isn’t ready to recall you back to work after 13 weeks of layoff, they have two options. They can apply to extend the temporary layoff, or they can pay you severance. In applying for an extension, the employer must show that at least half of affected employees support the application. The Employment Standards Branch has details of the process.   

While you’re laid off, you can apply for federal benefits. You may be eligible for employment insurance, a government program to help people who are out of work. The EI program has been temporarily expanded to cover more workers who’ve been affected by the pandemic.

If you aren’t eligible for EI, you may qualify for the Canada recovery benefit. This is a $1,000 payment every two weeks, for up to 26 weeks. We explain these benefits, and help you decide which one's right for you.

My workplace cut my salary in half. Can they do this?

If you’re still working full-time, then cutting your salary in half could be considered constructive dismissal. This is when your employer changes your job in a major way, and you don’t agree to it. If you want to quit over this, you’d likely be entitled to severance pay. But proving constructive dismissal is no small matter. You may choose to discuss the situation with your employer, perhaps reducing your hours to part-time to match up with the reduced salary.

If your work hours are reduced because your workplace has to slow down because of the pandemic, you can apply for employment insurance benefits. (To qualify, you need to, among other things, have gone at least seven days without work and without pay.) Here's the full list of requirements.

Or, if you aren’t eligible for EI, you can apply for the Canada recovery benefit. This benefit provides $1,000 every two weeks, for up to 26 weeks. It’s available to workers who see a 50% reduction in earnings compared to last year due to the pandemic. Visit the federal government's website for details.

I’m feeling ill. Can I take time off work and keep my job?

On March 23, 2020 the BC government established two new types of unpaid leave for those unable to work due to illness. An employee can now take up to three days of unpaid leave each year if they can't work due to personal illness or injury. This is a permanent change to the law. It provides job protection for illness or injury similar to what workers get in other parts of Canada. You must have been in the job for at least 90 days to qualify for this leave.

There’s also now an unpaid, job-protected leave due to COVID-19 reasons. Employees can take an indefinite unpaid leave if they’ve been diagnosed with COVID-19 and are following the instructions of a medical health officer or the advice of a doctor or nurse. This leave is also available for other coronavirus-related reasons, such as if your employer directs you not to work due to concern about your exposure to others. The Employment Standards Branch explains who’s covered.

As well, our laws prevent discrimination against workers if they have a disability. BC’s Human Rights Commissioner views COVID-19 as a disability (saying it is more akin to HIV than to the common cold). So this means if you have COVID-19, your employer can’t treat you differently — without justification — than someone who doesn’t have it. For example: they can ask you to work from home so that everyone can stay healthy, but they can't deny you, say, a promotion or flexible work arrangements just because you have COVID-19.

Plus: the province is advising employers they must excuse workers for sick leave without requiring a doctor’s note, where workers are ill or required to self-isolate due to COVID-19.

Will I get paid when I take a sick day?

There are no laws in BC requiring employers to give paid sick days. But many employers provide them, recognizing it’s better to let you rest and recover. You can ask your employer for extra paid sick days, but they may be feeling the crunch too and cannot afford it. We offer tips on working things through with your employer.

If your employer has an extended health plan, you may be covered under short-term disability benefits (ask your plan administrator). 

You can also apply for federal benefits. If you’re unable to work because of illness or quarantine during the coronavirus pandemic, you can apply for employment insurance sickness benefits. Here's the full list of requirements.

If you aren’t eligible for EI, you can apply for the Canada recovery sickness benefit. It’s available to those who can’t work because they’re sick or self-isolating due to the pandemic and who aren’t eligible for EI. The federal government's website explains this new benefit

I’m self-employed, but now I’m sick and can’t work at all. What are my options?

Employees in BC have their wages backstopped against layoffs. A self-employed person doesn’t, unless they register themselves and pay into the employment insurance system.  

Those who do register can get EI sickness benefits, paid to those who can’t work for medical reasons. Here's who can qualify.

If you aren’t eligible for EI, you can apply for the Canada recovery sickness benefit. It provides $500 per week, for up to two weeks. It’s available to those who aren’t able to work because they’re sick or self-isolating due to the pandemic, and who don’t qualify for EI. Here’s the full list of requirements.

I’ve got to take care of my kids. Will I still get paid?

It’s unlikely your employer will continue paying your salary if you can't continue to work (although it doesn’t hurt to ask). And normally, you can’t claim employment insurance benefits if you quit your job or have to take care of a family member who isn’t critically ill.

Thankfully, federal and provincial governments have made some big changes.

First, the federal government has expanded its child benefit, providing an extra $300 per child, per year.

Plus, the new Canada recovery caregiving benefit is available to working parents who must stay home to care for kids that are sick or need additional care because of school and daycare closures. This benefit provides $500 per week, for up to 26 weeks. For the details, visit the federal government’s website.

Will my job be there when I get back?

The laws in BC provide for unpaid leaves of absence, where an employee can take time off without pay and still have their job waiting for them when they get back. We explain personal and family leaves and sick leave, and offer tips on how to ask for a leave.

The amount of leave varies, depending on the type of leave. Employees get three days of unpaid leave each year if they can't work due to personal illness or injury (note: this is new). They also get five days of unpaid leave per year to care for someone in their immediate family. They get between 16 to 36 weeks to care for a family member (depending on their age) that is critically ill. Whether COVID-19 qualifies as “critically ill” is not certain.

Plus: On March 23, 2020 the BC government introduced an unpaid, job-protected leave due to COVID-19 reasons. Someone can take an indefinite unpaid leave if they’ve been diagnosed with COVID-19, and for a range of other coronavirus-related reasons. Workers who have to self-isolate, need to care for children or family, or were told to stay away from work by their boss will be able to take an unpaid leave without putting their job at risk. 

Note that these rules only cover “employees,” not contractors or gig-economy workers.

As well, under our human rights laws, employers must not discriminate against people based on certain personal characteristics (for example, religion, disabilities, or family status). If you’re disadvantaged at work because of a personal characteristic, your employer has a duty to accommodate you. If you have kids to take care of, it’s likely your employer has to take reasonable steps to accommodate you. But you should take certain steps here before asking for extended leave time. For example, you might see if family members can help, or if child care is available. 

Can my employer ask me if I have COVID-19?

Yes. Your employer has to make sure all of their employees work in a safe environment. This applies whether the workplace is big or small. They can ask (and require you to tell them) if you have the illness or have been in contact with somebody who has. They can also require you to self-quarantine if you’ve recently returned from a coronavirus outbreak hotspot.

Your employer can also remind you to wash your hands and tell you to be prepared to work from home.

Home & neighbours

"My landlord sold their condo, and I was supposed to move out at the end of next month. But now, I’m self-isolating with a bad cough. I don’t think it’s responsible for me to move right now. I’m not sure who I can even get to help me move. I’m in a real bind here."

– Priya, Richmond

I won’t be able to make my next rent. Now what?

From April to August 2020, a BC government program offered temporary rent support for those who lost income due to the coronavirus pandemic. That program has ended. Renters who are still experiencing a loss of income may be eligible for rental assistance for lower income families and seniors. See the BC Housing website for details and full eligibility requirements.  

To give tenants a reasonable timeframe to pay back any rent they owe from March 18 to August 17, 2020, the government has introduced a rent repayment framework.

The government has also frozen rent increases until July 10, 2021. Landlords can still notify you of a rent increase, but it can only come into effect after July 10, 2021. If you received a notice that your rent was set to increase on December 1, 2020, the government is advising that you not pay the increased amount. Continue to pay your current pre-increase rent amount until July 10, 2021. 

It’s important to understand that, as a renter, you still have to pay rent. The ban on evictions for non-payment of rent ended on August 18, 2020. So, make sure to communicate with your landlord. Discuss your current situation and consider putting a plan in place for deferred rental payments so your expectations are aligned going forward. 

Can I still get evicted?

When the pandemic first hit, the government put in a halt on evictions. The ban has now been lifted. One protection that remains in place is you can’t be evicted for not paying rent due between March 18 to August 17, 2020, unless the landlord gives you a rent repayment plan and you don’t pay under that plan. Here are details.

Do I have to tell my landlord if I’ve tested positive for COVID-19?

No, you don’t. In fact, you don’t have to disclose any medical information to your landlord. And they can’t threaten to end your tenancy if you don’t tell them these things. You’re protected by BC privacy legislation. Even if you do tell your landlord about your health status, they’re obliged to keep the information confidential.

If your landlord pressures you on this, remind them that you have rights under privacy legislation. And you can complain to our provincial privacy commissioner if you feel your landlord has crossed the line when it comes to respecting your privacy.

What if I can’t make my mortgage payments?

If you have a mortgage, there are steps you can take if you’re anticipating payment difficulties. You can also call your bank or credit union — many are offering payment deferrals. (But interest may still accrue on the balance; make sure you ask about that!)

If you’re bracing for extreme turbulence ahead, check out our step-by-step guide on your rights and options if you’re having difficulty paying your mortgage.

What are we doing for the most vulnerable members in our community?

The province has expanded bc211, a helpline that provides information about community, government and social services. Anyone in the province can now call 211 to learn where they can find help — and how they can offer help. For example, 211 is matching seniors with community volunteers who can help with groceries and staying connected.

And there are additional cash supplements for those on disability or income assistance, or the senior’s supplement. Also, if you apply for EI or pandemic relief benefits at this time, income tax won’t be clawed back.

For vulnerable segments of the population, authorities are relaxing some of the rules. For example, the province has introduced new clinical guidance to help reduce the risks to people who use substances. The guidance recommends that health care providers prescribe safe alternatives to the illegal drug supply.

Money & debt

“This pandemic has made everything come to a stop. Except for my bills of course. And money is tight now. With groceries, cleaning supplies, rent, and so many other pressures, it’s hard for me to prioritize what to pay first."

– Morgan, Vancouver

The news mentioned this one-time support payment for people in BC. How does that work?

You can apply for a one-time payment of up to $1,000 for families and single parents and up to $500 for individuals. Eligibility is based on residency and income levels:  

  • You have to be a resident of BC and over 19 years old on December 18, 2020. 

  • For individuals, your net income was below $62,500 in 2019 to get the full $500 (you’ll get less up to $87,500, and nothing above that).

  • For families or single parents, your net household income (for the two parents combined) was below $125,000 in 2019 to get the full $1,000 (you’ll get less up to $175,000, and nothing above that).

So, unlike CERB, you don’t have to be out of work right now to be eligible.

You can apply online here. You can also do this over the phone (call 1-833-882-0020 M-F 7:30am to 5:00pm), but grab some snacks and get comfy as you wait on hold.

Make sure you have your 2019 tax return, SIN, a driver’s licence or ID, and your banking information for direct deposit on hand. You’ll need this information to complete the application. You have until June 30, 2021.

I’ve heard it’s possible to defer some bills?

Between March and June 2020, BC Hydro offered a COVID-19 relief fund for customers unable to work due to the pandemic. That program has closed, but Hydro continues to offer other payment options. You can ask to defer payments or access grants to help pay your hydro bills. 

Fortis BC is offering flexible payment options and waiving late payment fees for gas and electricity bills. And they won’t cut off anyone during the crisis.

ICBC customers can ask to defer monthly payments for up to 90 days with no penalty.

I may have to withdraw money on my credit card. What do I need to know?

Borrowing money from your credit card comes with fees and steep interest rates, upwards of 20% per year. Consider borrowing money from a friend or relative, or from a credit union or bank that offers lower interest rates. One option to consider is opening up a line of credit. We have resources on borrowing money and dealing with debt that might help as you consider your options. 

Is there relief to help low-income people?

Emergency measures are in place to help people on income or disability assistance and low-income seniors. Those on provincial assistance programs and not receiving employment insurance (EI) or federal pandemic relief benefits are getting extra money from the province. They automatically receive a $150 supplement on their assistance cheques between January and March 2021.

As well, during the pandemic, the province has stopped deducting EI or federal pandemic relief benefits from welfare payments.

What about supports for students, and what about student loans?

Between May to August 2020, the federal government’s emergency student benefit provided financial support for post-secondary students and recent graduates who couldn’t find work or made less than $1,000 per month due to coronavirus.    

The federal government also placed a six-month interest-free freeze on all Canada student loans, from March 30 to September 30, 2020. No payment was required and interest didn't add up during this time. Students didn’t need to apply for the repayment pause. The province similarly froze all BC student loan payments for six months, also effective March 30.  

The government also increased maximum amounts for student grants and loans

What are the deadlines for income tax during this time?

In response to the coronavirus pandemic, the federal government adjusted the income tax deadlines for taxpayers. They extended the due date for filing 2019 tax returns to June 1, 2020. And taxpayers had until September 30, 2020 to pay any 2019 income tax amounts owed.


“I got a call from the 'Canada Health Authority' telling me I tested positive for COVID-19. They followed up with a text message saying I was eligible for government benefits. They asked for my social insurance number and personal health number, to 'confirm my identity', as well as my credit card, to process my benefit payments. It sounded so official, but it must have been a scam. I've never been tested for COVID-19."

– Jasper, Golden

I’ve heard there are scams related to COVID-19. Is this true?

Sadly, yes. Fraudsters seek to profit from consumers' fears and uncertainties, and the spread of misinformation. Be alert. Especially for scams related to the new benefit programs announced by the government: be extra suspicious if a text message asks you for your personal information.

The Canadian Anti-Fraud Centre has a list of COVID-19 related scams to watch out for.

I’ve noticed people are selling things like toilet paper and hand sanitizer online at crazy prices. Is this legal?

It’s sad to see that many of these “profiteers” try to re-sell these goods, either in person or online. But government and the business community are taking action. Several prominent retailers are refusing to allow this to happen. Some municipalities have levied fines. And BC authorities can now ticket people and businesses up to $2,000 for reselling essential goods and supplies and price gouging.

I was supposed to take a flight, but may have to cancel or postpone. What are my rights?

Both WestJet and Air Canada introduced flexible cancellation or rebooking policies in response to the pandemic. In most cases, they are waiving change fees or providing credit for future travel if you’d like to cancel. Best to try to accomplish as much as you can online — their call centers continue to be busy. 

What’s the situation with travel restrictions, be it abroad or between provinces?

Canada has an official global travel advisory in effect: Avoid non-essential travel outside Canada until further notice. And avoid all travel on cruise ships outside Canada.

Canadians and permanent residents returning to Canada from abroad must isolate or quarantine for 14 days, depending on if they have symptoms. (The federal government website explains the difference between isolating and quarantine.)

As of March 30, 2020 domestic travel is restricted for people with COVID-19 symptoms. Anyone showing signs of the virus can’t travel by air between provinces and cities anywhere in Canada.

All foreign nationals are prohibited from entering Canada for non-essential travel. The restriction on all non-essential travel at the Canada-US border continues.

If I can’t sign a contract in person, what are my options?

There are online services available, like DocuSign or HelloSign, that make online signing easy and efficient. It may be best to ask a lawyer or notary public for specific advice here, since some documents have very particular requirements for in-person signatures or witnessing.

Wills, estates & planning

“Writing a will has moved from my should-do list to a top priority. I’m a childcare provider. When you’re caring for little ones — you hold them, you feed them — it’s impossible to practise physical distancing. I’m proud to do my part. But I know going to work right now is a risk to my health and my family’s.”

– Piper, Lynn Valley

I don’t want to meet with anyone in person right now. Can I still prepare a will?

Yes. A change in the law made during the pandemic allows a will to be witnessed remotely. (Previously, two witnesses had to be physically present to watch you sign your will, in order for the will to be valid.) The change allows for you and your witnesses to be in each other’s electronic presence. For example, you and your witnesses might connect on a video call, each with a copy of the will, and watch each other sign the document.

For more on what this might look like and the legal requirements for the remote witnessing of wills, check out our page on preparing or updating your will during coronavirus.

I’m a frontline healthcare worker. What should I consider when writing up my will?

If coronavirus poses a higher risk to you because of your occupation or health condition, there are some extra things to consider. These will depend on your particular circumstances, but may include:

  • preparing your will right away (we’ve got fresh guidance on this during the pandemic)
  • how to make plans for — and provide for — any young children
  • planning for what you want to happen if both you and your spouse were to pass away
  • updating records of what you own and owe, and handing over digital passwords, to make things easier for your executor, should the worst come to pass
  • getting other documents in place, like a power of attorney or a representation agreement, to clarify who will handle your financial or health affairs should you become incapable

Our page on preparing or updating your will during coronavirus walks you through these considerations  — and other things to plan for at this time.

Can I still apply for a grant of probate or administration right now?

Early in the pandemic, in-person court registry services were suspended until July 13, 2020. In the intervening period, there were still options for submitting a probate or administration application. These included a secure dropbox located at the probate registry, and registered mail.

As of July 13, 2020 all Supreme Court registries are open for in-person services, and parties may file materials at the registry. While in-person filing is an option, the court strongly encourages e-filing, faxing, or mailing your documents to the registry. Here are contact details for registry locations. The court has set out measures for those attending a courthouse in person.

Find out more about the probate process in our information on dealing with an estate.

If I don’t want to meet with anyone in person right now, can I still prepare a power of attorney?

Yes. There are measures in place to allow for the remote signing and witnessing of powers of attorney. It’s best to connect with a lawyer or notary public. They can explain the temporary legal framework that’s in place. The framework allows for you and your witness to be in each other’s electronic presence, so long as the witness is a lawyer or notary public. The same applies for the attorney and their witness.  

Your lawyer or notary will make sure the document, and the signing process, complies with this law. This could involve you and your lawyer or notary connecting on a video call, each of you with an identical copy of the power of attorney, and watching each other sign the document. When your attorney signs the document, this can also be witnessed remotely by a lawyer or notary. Your lawyer or notary will arrange for the original signed copies to be compiled, and kept together.  

Your lawyer or notary should ask if you want your attorney to have powers relating to real estate. If so, your lawyer or notary will have to prepare extra documentation to be filed with the land title office. 

Preparing an enduring power of attorney is one of the simplest and most powerful ways to plan for your financial future. If you’re ready to get started, see our information on preparing an enduring power of attorney.

I heard it’s a good idea to have a representation agreement. What are my options for making one while social distancing?

One day, you might become unable to make decisions for yourself — important decisions about your body and your health care. With a representation agreement, you can authorize someone to make these decisions for you.  

Right now there are measures in place to allow for the remote signing and witnessing of representation agreements. It’s best to connect with a lawyer or notary public. They can explain the temporary legal framework that’s in place. The framework allows for you and your witness to be in each other’s electronic presence, so long as the witness is a lawyer or notary public. Your lawyer or notary will make sure the document, and the signing process, complies with this law.

We can help you figure out what kind of representation agreement is the right fit for you. You can then continue onto our information on preparing an enhanced representation agreement or preparing a standard representation.


I run a small print shop over in East Vancouver. I’ve had to lay off a few employees. I’m still open, but just barely keeping the lights on. One of my biggest clients owes me a bunch of money, but now says they won’t pay me this month."

– Sydney, Vancouver

I’ve heard there’s government help available for small business owners?

The federal government has put in measures to help businesses. There are interest-free emergency loans available, now up to $60,000.

Initially, one of the requirements was that a business must have paid out at least $20,000 in 2019 to its employees. The government expanded the criteria to include owner-operated small businesses that do not have a payroll, as well as sole proprietors receiving business income directly. 

Keep this page in mind when reviewing the evolving eligibility criteria. You’d apply for this loan directly through your financial institution where you already do your banking. They will verify your eligibility and confirm what documentation you need to provide.

There are also tax deferrals (more time to pay income tax and sales tax owing). Check out the deadline dates here.

And there’s a 75% wage subsidy for small businesses, for up to 36 weeks, retroactive to March 15, 2020. Meaning: the government will pay the business 75% of their workers’ wages (up to certain maximums). The intent is to help businesses to keep workers (or re-hire ones that have been laid off) during the crisis.

I’m a small business owner that's having trouble paying rent. Can my landlord still make me pay rent?

First, consult your lease, and see if there’s any clause that you can point out that can relieve you of the obligation to pay rent during the pandemic. No matter what, try to keep communication lines open. Your landlord is no doubt aware of the situation. Perhaps you can defer the rent payment, or agree to just pay a part of it for a few months. 

There’s also the Canada Emergency Rent Subsidy, a new federal government program where renters or property owners can apply directly for financial assistance (an earlier version of this program only allowed for the landlord to apply, and then give the tenant a rebate). It provides a subsidy for up to 65% of eligible rental expenses, starting from the end of September 2020 through to mid-March 2021. Learn more about the eligibility criteria, and how to apply.

If you have insurance, call your broker. It may be that you’re covered for business interruption insurance and can make a claim for compensation at this time. As well, the Business Development Bank of Canada has financing programs for entrepreneurs impacted by the pandemic. There are interest-free emergency loans available (up to $40,000), and loans to help small- and medium-sized businesses with cash flow.

I’m a small business owner. A client has refused to pay me, using coronavirus as their reason. Can they do this?

This can depend. If you have a written contract with this client, check to see if there is a “force majeure” clause. Often called an “Act of God” clause, it may let people get out of their contractual duties because of an unforseen event beyond their control. But it’s not for certain. It often requires a reasonable level of effort by both parties to mitigate their situation. 

This is a tough time for everyone. Best to communicate openly, either orally or in writing, to try to reach a compromise

Courts & legal services

I’m confused which social distancing rules are suggestions and which ones are required. Some things seem to be opening up again, but not others. I'm fuzzy on who I can gather with. Where can I find out what is allowed?"

– Rae, Coquitlam

Can I get in legal trouble if I don’t practice “social distancing?”

The guidance from authorities to stay close to home and to keep two metres apart from others is strong advice, not the law. Some of the social distancing rules do have the force of law, however.

The province’s public health orders are examples. The most recent ones include orders restricting social gatherings, requiring masks in many settings, and spelling out rules for restaurants and pubs. The latter order details how establishments must keep two metres between groups of patrons and get contact information for one member of every group (among other measures).

The province is starting to crack down on rule violations. Police and provincial bylaw officers can issue $2,000 tickets to event organizers and restaurants and pubs that break the rules. Authorities can also give ~$200 tickets to people not following mask wearing requirements or the rules at gatherings or in businesses during the pandemic. 

Another rule that has severe penalties if you don’t follow it: If you’ve just returned to Canada from abroad, you must isolate or quarantine, depending on if you have symptoms. (The federal government website explains the difference.) You can be fined or jailed for failing to follow this order.

Is the courthouse open? If I have a case coming up, will it be postponed?

After being closed early in the pandemic, courts in British Columbia resumed operations in mid-2020, with extensive new protocols in place. For Provincial Court matters, please consult their notice. Notices have also been issued by the Supreme Court and Appeals Court.

The Civil Resolution Tribunal continues to operate normally, though it is extending some timelines. This online tribunal handles small claims matters up to $5,000 and certain other types of disputes.

What if I’m running out of time to file a claim?

Early in the pandemic, the province issued an order suspending all limitation periods and time periods for starting a claim or bringing an appeal in a civil or family court matter. (There's an exception for builders' liens claims.) The suspension will continue until March 25, 2021. This will result in the suspension having been in place for exactly one year. To be clear: on March 25, 2021, the suspension of limitation periods will end. If you're contemplating a court action or appeal in a civil or family matter, file your paperwork now.

For matters before tribunals (as distinct from courts), each tribunal can decide whether to suspend time periods. Check with the tribunal that is in play for your situation.

Are law offices open for business?

The provincial government designated legal services and the work of lawyers, notaries, and paralegals to be essential services. Their offices can remain open, but they must follow the orders and guidance of the provincial health authorities. Like other workplaces, they must post a COVID-19 safety plan.

What about legal aid?

Legal Aid BC continues to provide legal aid services, but by phone only. If you live in a community where there is a local agent, call the agent's office to apply for legal aid. Legal Aid BC’s online services remain open, such as the LiveHelp chat service on their Family Law website.

Can I still access low-cost or free legal services?

Yes, but they are adapting their services at this time. Access Pro Bono ramped up their telephone advice service. CLAS continues to provide assistance to eligible clients, but the logistics have changed

Some providers have launched new services to respond to the crisis. For example, Mediate BC is offering a "low-bono" online mediation program that helps people resolve conflicts that stem from the pandemic.

Is the land registry open for business?

At BC’s land title authority, front counter services are closed. But you can still register property sales and other title interests through their online services.

Other resources

Clicklaw, operated by Courthouse Libraries BC, aggregates COVID-19 resources from a range of agencies in BC.  

Legal Aid BC continues to provide services over the phone at 604-408-2172 or 1-866-577-2525. You can also visit their website for a list of service locations and their phone numbers. Their legal information outreach workers can provide information by phone on coronavirus-related legal issues. On Legal Aid BC's Family Law website, they’ve posted Q&As on coronavirus and family law issues and expanded the hours of their LiveHelp chat service.

Justice Education Society is helping with coronavirus-related legal questions on its Ask JES phone and chat lines. Call or text 1-855-875-8867 or access live chat between 10 am and 2 pm Monday to Friday. They've also launched a website with COVID-19 legal information.

Mediate BC is offering a Quarantine Conflict Resolution Service. This "low-bono" online mediation program helps people resolve conflicts that stem from the pandemic. For example: difficulties landlords and tenants have with paying rent, challenges for roommates or neighbours who are now sharing space much more than usual, or businesses that need to manage layoffs or work from home arrangements. Fees are on a sliding scale, based on the annual income of each party.

People’s Law School has trusted information on everyday legal issues that are heavily in play during the coronavirus outbreak. We’ve linked to a few of our pages above; you can check out our full resources on work, money & debt and consumer issues.