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Switching Phone Providers - Common questions

Common questions

Do I need to provide 30 days' notice to cancel my current service?

No. There is no requirement to give your phone provider 30 days' notice of your intention to cancel. You can have your service cancelled immediately and take your number to a new provider within the same locality, on the same day.

Can I transfer my landline number to a new cellphone?

Yes. You can port a phone number from a landline to a cellphone (and vice versa).  

Can I transfer the number I use for my prepaid service to a new service provider?

As long as the phone number is currently active, it is possible to port a phone number from a prepaid plan. However, if the prepaid service has been dormant, the phone number may have been deactivated. Each service provider has their own policy regarding how long prepaid numbers can be inactive before they are deactivated. 

If you are transferring a phone number from a prepaid service, you will not be able to transfer any prepaid minutes or other service elements from your current provider.

Can I use my phone during the porting process?

Generally, you should be able to use your phone as normal during the transfer, although some services may be disrupted.  

If you need to make a 911 call, it may be difficult for emergency services to locate you via your phone number during the transfer period, as your customer and location information is being added to, and deleted from, the service provider databases. So make sure you provide your exact location to operators in the event of an emergency.

Will my current voicemail and other calling features work with my new service provider?

No. Your phone number is the only thing you are transferring to your new service provider. You will have to arrange for new calling features, such as voicemail, call forwarding, caller ID and so on. As well, it is important to check whether any other services that may be connected to your phone number, such as internet services or security systems, might be impacted by transferring your phone number to a new service provider.

Does it cost anything to port my number?

Service rates for porting are unregulated. In theory, providers can charge to port your number. In practice, however, competition between providers means porting fees are not applied or low if the are charged. Even so, you should always doublecheck when asking to port—you may be able to get any fees waived.

If I owe money to my current provider, can I transfer?

Yes. Even if you are in debt to your current provider, you can still port your number elsewhere. You will, however, be liable for any debts and for any early cancellation fee that is applicable if you are under contract.