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Problem with a Used Car You Bought from a Dealer - Common questions

Common questions

What if I think a dealer rolled back the odometer?

If an odometer is altered, disconnected or replaced in order to mislead a buyer about the vehicle’s mileage, this is called odometer fraud. It is a criminal offence. If a car dealer is found guilty of odometer fraud, they can also have their licence suspended or cancelled. It can also ground a claim that the dealer misrepresented the vehicle.  

Note that it is legal to replace a damaged odometer. However, the odometer reading needs to be recorded before it is replaced or repaired.  

If you think a dealer has rolled back the odometer, you can file a complaint with the Vehicle Sales Authority of BC. For details, see above under “Work out the problem.”

What if I have a manufacturer’s warranty or a dealer’s warranty?

When you bought the used vehicle, if you purchased a dealer’s warranty or the vehicle was still covered under the manufacturer’s warranty, you may be able to claim on that to get any problems fixed. In either case, the dealer’s or manufacturer’s warranty doesn’t affect your rights under the legal warranty. 

What if the dealer tried repairing the vehicle and it’s still not fixed?

You don’t have to accept a second repair if something goes wrong and you’d rather not keep the vehicle. You can ask for your money back if the repair hasn’t solved the problem. 

You could also ask for a discount if you still want the vehicle.

I’ve heard about a “lemon law”; what is that?

Canada doesn’t have “lemon laws” for faulty vehicles the way the United States has. Many US states have laws that give buyers legal options if they buy a vehicle that later turns out to be substantially defective, or a “lemon.” However, the legal warranty explained above is Canada’s key law that protects buyers who have problems with defective vehicles they’ve bought.