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If Your Phone Is Lost or Stolen - Deal with the problem

Deal with the problem

Step 1. Report your missing phone to your service provider

You should immediately notify your service provider if your phone is lost or stolen, so they can block it and stop anyone else using it.

When a cellphone is reported as lost or stolen to a Canadian service provider, the phone’s identification number (IMEI number) is added to a shared national blacklist. Any device listed on the blacklist is blocked, and service providers do not allow it to be used on their networks.

If your phone was stolen, ask your service provider for the phone's IMEI number. You'll need to give this number to the police.

Step 2. If your phone was stolen, report the theft to police

You should report a stolen phone to your local police as soon as you can. You'll need to give them the phone's identification number (IMEI number).

Make a note of the police file or case number—you'll need it if you want to claim on insurance.

Step 3. If your phone is insured, check with your insurance provider

If your phone is insured you might be covered for the cost of unauthorised calls made between losing your phone and reporting it missing.

If your phone is insured or covered by your home insurance policy, you'll usually be able to claim for a new phone. Contact your insurance provider to find out what coverage you have and how you can proceed with getting a replacement.

If your phone was stolen you'll need to give your insurance provider the police file or case number.