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Hours of Work and Working Overtime - Work out problems

Work out problems

Step 1. Discuss the situation with your employer

If you don’t think you’ve been treated fairly in terms of your work hours or overtime, raise the issue with your employer. Bring any paperwork that supports your position — for example, any records you kept of your hours, your pay stub, and your employment contract. 

Approaching your boss can be stressful. We offer tips for talking with your employer

Step 2. Write to your employer

If discussing the issue with your employer doesn’t work, consider putting your request in writing. Explain your concerns and your interest in working together to find a solution. You could say something like:

“Under the BC Employment Standards Act, employees are entitled to overtime pay if they work more than eight hours in a day or 40 hours in a week. Last month I worked three 11-hour days that I wasn’t paid overtime for. I appreciate that business needs can occasionally require us to put in extra time. But I believe the overtime rules apply. [Modify to fit your situation.] I’d like to meet with you to explore solutions to this issue as soon as possible.”

We provide tips for writing a letter to your employer

Keep a copy of the letter for your files. Having a written record will be useful if you need to take additional steps.

Step 3. Make an employment standards complaint

If you aren’t able to resolve things directly with your employer, you can make a formal complaint. If you’re covered by BC employment standards law, you can make a complaint to the Employment Standards Branch. This government office helps workers and employers resolve problems. For what’s involved, see our guidance on making an employment standards complaint.