Resolving Disputes

Our Work It Out pages offer in-depth, step-by-step guidance for dealing with a legal problem from start to finish.

Work It Out

Mediation

Work It Out

Unbundled Legal Services

Easy-to-read Need to Know pages offer tips and highlights.

Need to Know

Your Questions About Coronavirus and Legal Services

Need to Know

Options for Legal Help

Mediation

Learn how mediation, a less formal dispute resolution process, can help you.

Your Questions About Coronavirus and Legal Services

Answers to common questions about courts and legal services arising from the coronavirus pandemic.

“My child support case is supposed to be heard in Provincial Court very soon. But with so many things closing down to fight the spread of the virus, I don’t know if my hearing is still going to happen. Will it be postponed?"
– Rae, Coquitlam

Can I get in legal trouble if I don’t practice “social distancing?”

The guidance from authorities to stay close to home and to keep two metres apart from others is strong advice, not the law.

Some of the social distancing rules do have the force of law, however.

The province’s public health orders are examples. These include an order prohibiting gatherings of more than 50 people, and an order requiring restaurants and pubs to take measures to physically distance groups of patrons. The latter order spells out how establishments must keep two metres between groups of patrons and take other steps to keep patrons safe.

So far, in guidance to its bylaw officers, the province is focusing their efforts on monitoring and education. The officers (and police) are not empowered to fine or detain people in enforcing these orders. Vancouver’s bylaw officers are similarly focused on monitoring and educating to date.

One rule has more severe penalties if you don’t follow it. If you’ve just returned to Canada from abroad, you must isolate or quarantine, depending on if you have symptoms. (The federal government website explains the difference.) You can be fined or jailed for failing to follow this order.

Is the courthouse open? If I have a case coming up, will it be postponed?

Courts in BC have been resuming operations gradually. For Provincial Court matters, please consult their notice. Notices have also been issued by the Supreme Court and Appeals Court.

The Civil Resolution Tribunal continues to operate normally, though it is extending some timelines. This online tribunal handles small claims matters up to $5,000 and certain other types of disputes.

What if I’m running out of time to file a claim?

The province has issued an order suspending all limitation periods and time periods for starting a claim or bringing an appeal in a civil or family court matter. (There's an exception for builders' liens claims.) The suspension continues until the state of emergency regarding the coronavirus ends.

For matters before tribunals (as distinct from courts), each tribunal can decide whether to suspend time periods. Check with the tribunal that is in play for your situation.

Are law offices open for business?

The provincial government designated legal services and the work of lawyers, notaries, and paralegals to be essential services. Their offices can remain open, but they must follow the orders and guidance of the provincial health authorities. Like other workplaces, they must post a COVID-19 safety plan.

What about legal aid?

Legal Aid BC continues to provide legal aid services, but by phone only. If you live in a community where there is a local agent, call the agent's office to apply for legal aid. Legal Aid BC’s online services remain open, such as the LiveHelp chat service on their Family Law website.

Can I still access low-cost or free legal services?

Yes, but they are adapting their services at this time. Access Pro Bono is ramping up their telephone advice service. CLAS continues to provide assistance to eligible clients, but the logistics have changed. PovNet is tracking service changes for advocates province-wide.

Some providers have launched new services to respond to the crisis. For example, Mediate BC is offering a "low-bono" online mediation program that helps people resolve conflicts that stem from the pandemic.

Is the land registry open for business?

At BC’s land title authority, front counter services are closed. But you can still register property sales and other title interests through their online services.

Options for Legal Help

There are options for free and low-cost legal help.

Depending on how complex your legal issues are, it can be helpful to have a legal professional assist you. There are options for free and low-cost legal help.

Options for free legal advice

There may be times when you want legal advice. Options for free legal advice include:

Lawyer Referral Service

A service that helps British Columbians of any income find a suitable lawyer to serve their legal needs. Operated by Access Pro Bono, the service provides the contact details of a lawyer who will meet with you for a free half-hour legal consultation. The lawyer can provide some initial advice on your options. Then, if you and the lawyer agree, you can hire that lawyer at their regular rates.

Call 604-687-3221 (Lower Mainland)
Call 1-800-663-1919 (toll-free)
Send email
Visit website

Access Pro Bono Clinics

At in-person clinics throughout BC, volunteer lawyers provide free legal advice to people with limited means.

Call 604-878-7400 (Lower Mainland)
Call 1-877-762-6664 (toll-free)
Visit website

Legal Aid BC

The agency that operates legal aid in British Columbia provides a range of advice and representation services to help people for certain types of legal problems who meet financial guidelines.

Call 604-408-2172 (Lower Mainland)
Call 1-866-577-2525 (toll-free)
Visit website

A more affordable way to hire a lawyer: unbundled legal services

According to national surveys of lawyer fees, hourly rates for lawyers range from $200 to $400, depending on the experience of the lawyer, the size of the law firm, and the type of matter. To hire a lawyer in a lawsuit costs $10,000 to $50,000 and beyond, depending on whether the case goes to trial and how complex and contentious it is.

An emerging option that can reduce the expense is to look for a lawyer that offers unbundled legal services. This can allow you to get a lawyer's assistance depending on what you can afford and what you need the most help with. See our page on unbundled legal services to learn whether this option could be a good fit for your situation.

Notaries help with many non-contentious legal services

Depending on your situation, you may be able to get help from other legal professionals. A notary public is a legal professional authorized to provide many non-contentious legal services to the public. For example, a notary can prepare a will or power of attorney and notarize signatures on documents. The BC Notaries website offers a list of notaries in the province.

Advocates provide help for low-income and marginalized people

Legal advocates provide free support, advocacy and information to low-income and marginalized people experiencing legal problems. Advocates usually work out of community agencies, such as community service centres, churches or women's centres. PovNet offers a Find an Advocate map, and Clicklaw's HelpMap lists dozens of legal advocates in BC.

Student legal clinics provide assistance in some communities

At student legal clinics in the Lower Mainland and Victoria, law students can help those who would otherwise be unable to afford legal assistance. The students help with legal problems such as tenancy or work problems, accessing government benefits, (less serious) criminal charges, and small claims cases. The University of British Columbia's Law Students' Legal Advice Program clinics serve the Lower Mainland and the University of Victoria's Law Centre serves the Victoria area.